Frequently Asked Questions

Q: Is it possible for a release date to change?

A: At Microplay, we work tirelessly with game publishers to ensure that we have accurate release dates on our site. It might happen, occasionally, that publishers run into problems during the production of a game and the release date must be changed. Sometimes, dates move forward, but more often they move back and frequently get changed more than once. We can assure you that we will always post the most updated release date information available to us.

Q: What is your return policy?

A: View our exchange and return policy.

Q: Why pre-order a game?

A: To make sure you’re among the first to get the game when it’s released, you can pre-order it. Pre-orders do not guarantee that customers will obtain the product, and a minimum deposit may be required. Very often, Microplay offers an exclusive promotional item with a pre-order. Due to limited availability, these promotions are offered for a limited time or while supplies last.

Q: What is your trade-in program?

A: It is possible to trade in your games, your strategy guides, your game system and your accessories for cash or credit that can be used in the store. The value is established according to the condition (case, instructions booklet, etc.), its rarity and the demand for it. You can use your credits whenever you want to, in the store where it was issued. You must be 18 or older. Certain conditions apply.

Q: Is it possible to make a special order?

A: If we do not have the game you are looking for in our store, one of our game specialists will gladly check the availability of the product, the price and ordering information with our supplier. A deposit may be required.

Q: What is your lifetime warranty policy?

A: The lifetime warranty policy applies to pre-played games. Microplay agrees, upon presentation of the receipt at the store where the product was initially purchased, to repair or exchange any defective pre-played games while the format exists. Microplay reserves the right to refuse to honour the warranty in case of abusive use. See staff for details.

Q: Still have questions?

A: Feel free to contact your Microplay store if you have any additional questions. To find your store’s contact details, click here. Or, feel free to contact our customer service centre by e‑mailing or calling us at 514-259-6000. Our customer service is available from 9 a.m. to 5 p.m. (EST), Monday through Friday (except on holidays).